Last updated: December 2025
We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the conditions below.
Returns
– Items must be returned within 10 days of delivery
– Products must be unused, in original condition, and in original packaging
– Certain items (e.g., cosmetics, intimates, custom items) are non-returnable
Refunds
We issue refunds under the following conditions:
– Wrong item received
– Damaged item
– Order not delivered after 14 business days
Refunds are processed within 5–14 business days
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or defective
Contact
For all return requests, contact: admin@rosansstore.com
