{"id":9,"date":"2026-08-26T14:02:58","date_gmt":"2026-08-26T14:02:58","guid":{"rendered":"https:\/\/rosansstore.com\/?page_id=9"},"modified":"2026-08-26T14:03:36","modified_gmt":"2026-08-26T14:03:36","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/rosansstore.com\/?page_id=9","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last updated: August 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund subject to the conditions outlined below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The return request must be submitted within <strong>10 days of delivery<\/strong>.<\/li>\n\n\n\n<li>The product must be <strong>unused and in its original condition<\/strong>.<\/li>\n\n\n\n<li>The product must be returned in its <strong>original packaging<\/strong>, where applicable.<\/li>\n\n\n\n<li>Proof of purchase may be required.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Certain products may not be eligible for return due to their nature or applicable hygiene and safety requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Examples may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cosmetics and personal-care products that have been opened or used.<\/li>\n\n\n\n<li>Intimate or hygiene-sensitive products.<\/li>\n\n\n\n<li>Customized or personalized products.<\/li>\n\n\n\n<li>Other products clearly identified as non-returnable at the time of purchase.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Defective Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a product arrives damaged, defective, or materially different from the product ordered, please contact us through our <strong>Contact Us<\/strong> page as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide your order information and, where appropriate, photographs or other supporting information so that we can review the issue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the returned product is received and inspected, we will determine whether the return qualifies for a refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Approved refunds will generally be issued to the <strong>original payment method within 5\u201314 business days<\/strong> after the refund has been approved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The time required for the refund to appear in your account may also depend on your bank or payment provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping Costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are generally responsible for return shipping costs unless:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product received was damaged or defective.<\/li>\n\n\n\n<li>The wrong product was sent.<\/li>\n\n\n\n<li>The return is otherwise determined to be our responsibility.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Items That Cannot Be Returned<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Certain products may be non-returnable because of their nature, hygiene requirements, customization, or other applicable restrictions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any applicable non-returnable conditions will be communicated on the relevant product page or before purchase where reasonably possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We do not guarantee direct exchanges for returned products. Depending on product availability and the circumstances of the return, you may be required to return the original product and place a new order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Request a Return or Refund<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To request a return or refund, please contact us through our <strong>Contact Us<\/strong> page and provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your name.<\/li>\n\n\n\n<li>Order number.<\/li>\n\n\n\n<li>Product name.<\/li>\n\n\n\n<li>Reason for the return or refund.<\/li>\n\n\n\n<li>Any relevant photographs or supporting information.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will review your request and provide further instructions where applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding returns or refunds, please contact us through our <strong>Contact Us<\/strong> page.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: August 2026 We want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund subject to the conditions outlined below. Returns To be eligible for a return: Certain products may not be eligible for return due to their nature or applicable [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rosansstore.com\/index.php?rest_route=\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rosansstore.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rosansstore.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rosansstore.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rosansstore.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9"}],"version-history":[{"count":2,"href":"https:\/\/rosansstore.com\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":127,"href":"https:\/\/rosansstore.com\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions\/127"}],"wp:attachment":[{"href":"https:\/\/rosansstore.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}