Last updated: August 2026
We want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund subject to the conditions outlined below.
Returns
To be eligible for a return:
- The return request must be submitted within 10 days of delivery.
- The product must be unused and in its original condition.
- The product must be returned in its original packaging, where applicable.
- Proof of purchase may be required.
Certain products may not be eligible for return due to their nature or applicable hygiene and safety requirements.
Examples may include:
- Cosmetics and personal-care products that have been opened or used.
- Intimate or hygiene-sensitive products.
- Customized or personalized products.
- Other products clearly identified as non-returnable at the time of purchase.
Damaged or Defective Products
If a product arrives damaged, defective, or materially different from the product ordered, please contact us through our Contact Us page as soon as possible.
Please provide your order information and, where appropriate, photographs or other supporting information so that we can review the issue.
Refunds
Once the returned product is received and inspected, we will determine whether the return qualifies for a refund.
Approved refunds will generally be issued to the original payment method within 5–14 business days after the refund has been approved.
The time required for the refund to appear in your account may also depend on your bank or payment provider.
Return Shipping Costs
Customers are generally responsible for return shipping costs unless:
- The product received was damaged or defective.
- The wrong product was sent.
- The return is otherwise determined to be our responsibility.
Items That Cannot Be Returned
Certain products may be non-returnable because of their nature, hygiene requirements, customization, or other applicable restrictions.
Any applicable non-returnable conditions will be communicated on the relevant product page or before purchase where reasonably possible.
Exchanges
We do not guarantee direct exchanges for returned products. Depending on product availability and the circumstances of the return, you may be required to return the original product and place a new order.
How to Request a Return or Refund
To request a return or refund, please contact us through our Contact Us page and provide:
- Your name.
- Order number.
- Product name.
- Reason for the return or refund.
- Any relevant photographs or supporting information.
We will review your request and provide further instructions where applicable.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our Contact Us page.